1.1 Delivery Area
Steel Tanks delivers to all addresses in the Republic of Ireland, excluding offshore locations. (Subject to seperate quotation) Regretfully, we are currently unable to accept orders from customers in Northern Ireland, Great Britain or any other external jurisdiction.
1.2 Product Handling
Please be aware all deliveries are kerbside and it is the customer’s responsibility to transfer the product from the delivery vehicle on to their own property. Delivery personnel may assist with off-loading and transfer, this is at their own discretion and is not a service provided by Steel Tanks.
1.3 Delivery Dates and Times
All delivery dates and times provided by Steel Tanks are approximate. Steel Tanks will not be held liable for the failure of delivery personnel to achieve estimated delivery dates and times. We strongly suggest that no arrangements are made to install products ordered from Steel Tanks, until the products have been delivered and checked for damage and / or shortage.
1.4 Delivery Costs
All prices quoted will be inclusive of carriage and delivery, subject to adequate vehicular access for delivery and courier companies. It should be noted that for deliveries of tanks and other outsize equipment, there must be sufficient access for a tractor unit and articulated trailer up to 45’ in length. In the event such access is not available, please advise prior to order placement. In such instances, a delivery surcharge may apply. Suitable offloading equipment must be supplied by the customer at the delivery location.
All warranties supplied or inferred are provided by the product manufacturer or their importer in the European Union. In the event of product defect or failure, Steel Tanks will not be liable for any consequential damage or loss.
3.0 Complaints and Returns
3.1 Damages and Shortages
It is the customer’s responsibility to ensure that all deliveries should be carefully inspected for shortage and signs of damage. In the unlikely event, a product is found to be damaged upon delivery, please ensure this is recorded on delivery paperwork and notified to us within 2 working days from receipt of order. In the event that a shortage is discovered, please ensure this is recorded on any delivery paperwork and notified to us within 2 working days from receipt of order. All notifications of shortages or damages should be notified to us in writing, by post or by e-mail. We strongly recommend all postal correspondence should be sent to us by registered post only.
3.2 Defective Products
In the event of purchasing a product, which you believe to be defective, this should be notified to us immediately. If the product is within the manufacturer’s guarantee period, we will arrange for the product to be repaired, replaced or refunded at the discretion of the manufacturer and consistent with the terms of their product warranty. Should an on-site product inspection be required and the defect is found not to be the responsibility of the manufacturer, an inspection charge may be levied.
In the event of a complaint, please write in the first instance to MarineDoc Ltd T/A Steel Tanks, Masshill Road, Tubbercurry, Co. Sligo, Ireland. We will endeavour to respond to all complaints within 5 working days and to resolve all complaints within 20 working days from date of receipt.